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Every decision Bob makes is explainable, logged, and reviewable. Confidence-gated autonomy with the human-review thresholds you set.
Bob is AI, so anything that could bind, decline, or load a premium is gated to a licensed human first, and every row shows who decided, why, and the sources cited.
See a Statement of Advice built from this trailA new life-quote intake looks like James Chen, who is already in the Chen household. Bob held the write so you can confirm before anything merges.
Bob never merges people on its own. It holds the write, shows you the signals, and logs whatever you decide to the decision log. Health details are never used to match one person to another.
A complaint-shaped message starts a codified clock: the NZ Fair Insurance Code gives us 10 business days to resolve. The complaints desk owns these, kept independent of Service and Claims so speed targets never quietly override a dispute.
No open complaints in internal dispute resolution.
No decisions logged yet.
Showing the 0 most recent. The full log is searchable and filterable by class, actor and sign-off status.