Dana Chen

Adding Ava (9) · child health

QuoteQuote

Conversation

Hi, I would like to add my daughter Ava to our health cover. She is 9.

Customer·9:32am

Happy to help, Dana. I am Bob, Northwind's AI assistant. Before I look at any of Ava's health details, I have recorded your consent to collect them.

Bob · AI·9:33am

Great. Will it cost much more to add her?

Customer·9:41am

Bob drafted a replyQuoteIndicative until you send

Yes, we can add Ava to your health cover. From your quote QUO-2087 that is indicatively $28 a month for comprehensive child cover, and I captured your medical consent for Ava before collecting any health details. This is indicative until your licensed adviser confirms and binds it. If her disclosures mean any health loading applies, that is an adviser decision, not something I finalise. Shall I send it through for sign-off?

Why Bob drafted this

Dana asked to add Ava (age 9) to the family health cover. Quote QUO-2087 returned an indicative $28 a month for comprehensive child cover, and medical consent for Ava was captured before any health detail was collected. Any health loading would be an adverse decision that needs a licensed adviser.

91% · High confidence

Based on: Bob Quote QUO-2087, Northwind health wording section 4.2, Ava consent record

Details

Client: View client
Quote from this conversation: QUO-2087
Channel: Quote
Decision: Quote
Queue: Ready
Bob confidence: 91%

Nothing goes out until you approve it. Bob logs every reply with its reasoning and sources.

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