Legal
Complaints
If something has not met your expectations, we want to hear about it and put it right. Here is how our complaints process works.
Last updated June 2026
Tell us first
Raise your concern with us through our contact page. We will acknowledge your complaint, look into it, and work with you to resolve it as quickly as we reasonably can.
If we cannot resolve it
If we cannot resolve your complaint together, you can refer it to our independent dispute resolution scheme at no cost to you. The scheme is impartial and its decision is binding on us. Full scheme details are provided in our disclosure information.