Complaints.

If something on Bob is wrong or you’ve been treated unfairly, tell us. Here’s how we handle it and where to go if you’re not satisfied.

How to complain

1. Email [email protected] or use the contact form, and tell us what happened.
2. We acknowledge it within two business days.
3. We aim to resolve it within 20 business days and will tell you if we need longer.

About an adviser or insurer

Bob can hide a listing that is inaccurate, but complaints about advice or a policy should go to the adviser or insurer first. Each has its own complaints process and dispute resolution scheme.

If you’re not satisfied

• New Zealand: Financial Services Complaints Ltd (FSCL), a free and independent dispute resolution scheme.
• Australia: the Australian Financial Complaints Authority (AFCA).

Data corrections

If a policy term on Bob is wrong, report a correction from the policy page. We review every report within five working days.